Delete your HS Elementals account

You can delete your account yourself, at any time, in the app or on this website. Deletion happens immediately and cannot be undone.

In the app

Sign in as a parent, open Settings, and choose Delete Family & All Accounts or, when your family has another parent, Delete My Account. Enter your password to confirm. Any parent of the family can do this.

On the web

Sign in, open Settings, and use the delete section at the bottom of the page. You don't need the app installed.

What is deleted

• Delete Family & All Accounts deletes everything: every player (name, birthdate, PIN, character, items, schedule, check-offs, gold, ledger and reward history), every parent account (name, email, password, parent PIN), invites, rewards and the family itself. Every device signed in to the family is signed out.
• Delete My Account deletes only your parent account. The family, its players and the other parents stay. If you are the only parent, delete the whole family instead.
• A single player can be deleted by any parent from that player's page.

Deleting the app from your device does not delete your family's accounts; use Settings → Delete in the app or on the website, as above.

Children's accounts are managed by their parents, so a child can't delete an account from their own device. Deleted data is removed from the live database straight away; nothing is kept for later.

Can't sign in?

Email support@wittenbergdigital.org from the address you signed up with, and we will delete the family for you.